Skip to content

We run a store or support bot

For e-commerce and customer-support teams

DTC brands, retailers and support leaders running a chatbot on their website.

What usually goes wrong

  • A bot that promises refunds, discounts or prices your policy does not allow
  • Customers who cannot reach a person, or get handed off for no reason
  • People using your bot as a free general-purpose AI on your model budget

The questions that matter most for you

Recommended path

  1. Step 1Free Risk SnapshotAvailable now: Delivered by TrendLab following a written runbook, with completed deliveries on record.A polite outside-in test of your public chatbot, with hand-reviewed findings.Access: Public chat only. No credentials, integration or data sharing.Scope and limits →
  2. Step 2Snapshot Plus (paid findings review)Pilot: Procedure designed and deliverable with existing tools, but not yet delivered to a client. Sold under pilot terms.The Snapshot plus tests written from your own policies, repeated critical tests, a walkthrough and a re-test after your fixes.Access: Public chat only.Scope and limits →
  3. Step 3Monitoring (recurring re-evaluation)Pilot: Procedure designed and deliverable with existing tools, but not yet delivered to a client. Sold under pilot terms.Scheduled re-tests and re-tests after releases, reporting whether fixed failures stay fixed.Access: Public chat (Lite) or public chat plus API for API targets.Scope and limits →
  4. Step 4Incident ResponsePilot: Procedure designed and deliverable with existing tools, but not yet delivered to a client. Sold under pilot terms.Your agent did something costly or public. We reproduce it, test the blast radius and verify the fix.Access: Public chat (at most 60 messages per day) or staging/API for larger variant sets.Scope and limits →

Evidence you can inspect now

  • The sample report's commitment findings (illustrative)
  • Our testing browser's conduct limits and opt-out

Links: sample report · how it works · trust & data

Next step

Tell us about your agent. You will get the right starting point and the access it needs, whether or not it is a paid service.

Request a free Risk Snapshot