Automated browser

TrendLab-Evals-Snapshot

If you saw this name in your logs, it was TrendLab Analytics testing a public website chatbot through normal chat.

What it is: An automated browser run by TrendLab Analytics. Its User-Agent contains "TrendLab-Evals-Snapshot" and it does not disguise itself.
Why it exists: TrendLab evaluates customer-facing AI systems to find behavior that could create reliability, security, financial, legal, operational or customer-experience risk, such as a chatbot promising refunds its policy does not allow.
What it does: It opens your public website chat and sends ordinary customer-style messages to see how the chatbot answers, the same way a visitor would.
What it does not do: It does not log in, fill in forms, submit payment or personal data, download files, or try to access your systems. It stops if it sees a CAPTCHA or a block page.
How much: At least 3 seconds between messages and at most 60 messages per site per day, usually about 40 to 58 in one session.
What we keep: The chatbot replies and screenshots of the chat, as evidence for the report. We do not publish results about your bot.

Opt out

Email inquiries@trendlabanalytics.com with your domain and we will stop testing your site and add it to our do-not-test list.