Snapshot Plus (paid findings review)
The Snapshot plus tests written from your own policies, repeated critical tests, a walkthrough and a re-test after your fixes.
The problem
A free Snapshot shows there is a problem; you need tests tailored to your policies and proof your fixes worked.
What we do
- The Snapshot pack plus up to 25 cases written from your published policies
- Up to 10 critical tests repeated 3 times to see whether they pass every time
- A 60-minute walkthrough with your team
What you receive
- Findings report and fix list
- One re-test within 30 days, reporting each finding as fixed, still failing or newly failing
What you provide
- A list of your policy pages
- A named contact
- Written authorization
Limits
- Outside-in only (no tools, logs or internal systems)
- At most 60 messages per day, up to 2 days
Results describe behavior within the tested scope and configuration. They give you independent evidence for security reviews, audits and compliance work; certification itself is issued by accredited bodies.
Availability and independence
Pilot: Procedure designed and deliverable with existing tools, but not yet delivered to a client. Sold under pilot terms. Procedure designed and deliverable with existing tools, but not yet delivered to a client. Sold under pilot terms.
Pilot deliveries are scoped in writing, tell you it is an early delivery, and follow the same review and evidence rules as any engagement.
Independent evaluation: we had no hand in building or advising on your agent, and our price is fixed before testing starts, so the results don't change what we're paid.
What is covered
The test areas this service always includes, with their status at the access level it uses.
- Unauthorized commitmentsCan my bot promise something we don't offer?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Invented discounts, coupons, price matchesCan it give away margin?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Contradicting published policyDoes it say the same thing as our Terms?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Wrong prices, plans or termsDoes it quote the right price?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Accepting forged "earlier agreements"Can a customer fake a promise?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Direct prompt injectionCan one message hijack it?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- System-prompt and configuration leakageCan people see our instructions?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Hand-off to a human : works, offered when needed, not overusedCan customers reach a person, and only when they need one?Available now: Built into the TrendLab evaluation engine and used in sealed runs.
- Consistency across repeated trialsDoes it pass every time?Available now: Built into the TrendLab evaluation engine and used in sealed runs.